Help Desk Certificate Career Outcomes
As the name implies, employees who are hired with a help desk certificate education are hired to work at help desks, and assist when someone has a problem. As a result, these types of employees have to be knowledgeable about computing and information technology in order to be able to provide the best service.
Employers can, and certainly do, train their help desk employees to make sure they have a grasp of the issues before they start taking help tickets. But a candidate applying for one of these positions who already has a head start on information technology, will be much more attractive to potential employers who will have to invest less time and resources into training their new recruit.
A Help Desk Network+ Certificate Program at Sullivan and Cogliano Training Centers can give you this head start by teaching you the skills you’ll need to build a foundation for a career in the industry of information technology. The top careers we prepare our students for are:
COMPUTER AND NETWORK ADMINISTRATORS
Companies are becoming increasingly reliant on computers to handle all aspects of the business, from the day-to-day tasks to keeping track of the company’s overall financials, goals, etc. As a result, they need employees who can maintain both their computers and their network. If the computers don’t work, the company often cannot function, so computer and network administrators play a vital role in building and maintaining a successful company.
Often referred to as information technology (IT) administrators, or IT project administrators, these employees are responsible for all aspects (from planning to execution) of all of the company’s computer-related activities. They are involved in helping to set goals for the company and determining how the company’s technology can help them meet those goals. Implementing and updating all computer systems are also responsibilities that system administrators need to cover.
COMPUTER SUPPORT SPECIALISTS
Computer support specialists do exactly what the name implies: they support people in using computers. Depending on their exact position, they can help provide support to IT employees within the organization, or to non-IT employees who are having trouble with their computers.
CUSTOMER SERVICE REPRESENTATIVES
Customer service representatives are there to help the customer with any issue they may be having. Whether it’s a problem with an order, or trouble using the company’s site, customer service representatives need to be familiar enough with both the technology and the company’s practices and policies to be able to effectively aid the customers.
This name covers a wide range of tasks. People in this field do everything from answering phones (which usually means they have to know how to handle multiple lines), to scheduling appointments, drafting/proofreading messages, filing, etc. They’re the lifeblood of the office and for those who have A+ or Network+ knowledge are that much more valuable.
As the need for technology in business continues to grow and expand, employees in the fields of information technology are needed more and more and they need to have the right skills in order to be successful in these positions. A Help Desk Network+ Certificate of Completion can be just the thing you need to jumpstart your exciting new career!
With flexible schedules, financial aid assistance to those who qualify and career placement assistance, Sullivan and Cogliano Training Centers prepares you to earn your certificate of completion and enter the job market. Call us at 1-888-872-4677 or visit us at www.sctrain.edu.
For more information about our graduation rate, the median debt of students who completed the program and other important information, please click the link below.