Get the Skills to Be a
Customer Service Specialist

A customer service specialist working at her computer, she is turned away from the camera, but looking back over her right shoulder and smiling.
Customer Service Specialists help people in person and over the phone with their service or product needs

Customer Service Specialist Program Online or On Campus in as Little as 7 Months*!

Did you know that you could get paid just for being nice, for being service-oriented to customers whether over the phone or face to face? Couple your natural talents for appreciating people with solid skills as a Customer Service Specialist and you are preparing yourself to put your inherent talents to work. If you identify with this then step up to the front of the class and begin your journey to a fulfilling and rewarding career serving customers.

Becoming a Qualified Customer Service Specialist

There is a long list of exciting industries needing great Customer Service Specialist skills along with concrete workplace computer skills. With the Sullivan and Cogliano Training Centers’ Customer Service Specialist Certificate Training Program you can choose from small, medium or large companies who at their core appreciate their customers and want people like you to help them with their service or product needs.

The Customer Service Specialist coursework includes:

  • Customer Service Fundamentals
  • Introduction to Sales
  • Customer Conflict Resolution
  • Listening Essentials
  • Getting Results
  • Communication with Tact

Flexible Online and On-Campus Training

You can choose to study at  our two Miami campus (North Dade) or take advantage of our online training options, personalizing your schedule to fit your life. However you choose to study, our knowledgeable, caring, and friendly staff will be on hand to give you the support and encouragement you need.

Classes Start Daily

No wait lists or juggling schedules. Classes start every day and training schedules are personalized so you choose the right time to fit education into your life!

Affordable, Career-Focused Education

Sullivan and Cogliano Training Centers provides students with the career-ready skills in preparation for job opportunities in any business environment.

Equipping our students with the skills they need for a competitive job market is how Sullivan and Cogliano Training Centers got started over 20 years ago. We’ve helped thousands of students acquire the computer skills and job search confidence to improve their employment security.

Our programs are designed so you get the skills you need in less time by offering:

  • Career-focused education: You get the high-demand skills employers look for.
  • Flexible scheduling: Classes are personalized to fit your life. Certificate programs can be completed in less than a year, in normal time.
  • Financial aid to those who qualify: Our caring staff will enable you to take your time as you apply through the financial aid process. We’re here to make it easier.
  • Classes start daily: No wait lists or juggling schedules. Classes start every day and training schedules are personalized so you choose the right time to fit education into your life!
  • Placement assistance: We won’t stop helping until our graduates looking to work are working.

Curriculum Highlights

In the Customer Service Specialist certificate program, you’ll master core software skills plus conflict management fundamentals, business etiquette, and more:


Course Level Code Credit
MS Windows Introduction WIN101 1
MS Word Basic WRD101 1
MS Word Intermediate WRD102 1
MS Excel Basic EXE101 1
MS Excel Intermediate EXE102 1
MS PowerPoint Basic POW101 1
MS Access Basic ACC101 1
MS Outlook Basic OUT101 1
MS Outlook Intermediate OUT102 1
Production Lab Lab PRO101 3
Customer Service Fundamentals Fundamentals CSR100 3
Introduction to Sales Introduction SLS101 3
Customer Conflict Resolution Comprehensive CSR103 3
Listening Essentials Essentials CSR105 3
Getting Results Comprehensive CSR106 3
Communicating with Tact Comprehensive CSR108 3

Already have some educational background?  We accept eligible transfer credits for previous courses taken. Talk with an Admissions Consultant to see if you have transfer credits.

Career Opportunities

To be fully qualified to work in a customer service capacity or any office capacity it is imperative that you are proficient with Microsoft Office, inclusive of Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint and Microsoft Outlook. To compete in today’s global economy well-trained individuals need to possess both the confidence and competency to perform as a company asset. Therefore you need the right customer service skills.

The Customer Service Specialist Certificate Training Program prepares students for work in business, government, non-profit or educational settings.

Upon successful graduation students are prepared for positions such as:

  • Customer Service Representative
  • Receptionist
  • Retail Sales
  • Outbound Sales and Service
  • Telemarketing
  • Inbound Sales and Service and more

Career Outlook Information

According to the Bureau of Labor Statistics, at Occupational Outlook Handbook below are the expected job growth rates by position through 2022. SCTC does not guarantee placement or placement wage to any student.

Customer Service 13% Retail Manager 10% Administrative Assistant 13%
Receptionist 14% Help Desk Support 17% Administrative Service Manager 12%

“Right now, it feels good to be in a job where I can use the things I learned. It’s hard to describe how stressful it was before this. No real skills meant that I just couldn’t find a good job. Thanks to Sullivan and Cogliano Training Centers, I won’t have to worry about that anymore. I’m so thankful to everyone who helped me.”
– Kathleen, Sullivan and Cogilano Training Centers Graduate

Is a Customer Service Career Right for You? Get More Info…

If you’re interested in learning more about a customer service career and exploring whether Sullivan and Cogliano Training Centers is right for you, fill out the form on this page to receive more information.

A helpful Admissions Consultant will be happy to answer any questions you have.

For immediate questions, call 305-624-3030.

Consumer Information

Gainful Employment

For more information about our graduation rates, median debt of students who completed the program, and other important information, click here

* 7 month program length when completed in normal time