Get the Skills to Be a Help Desk Specialist
Train to Be a Help Desk Specialist in Miami, FL in as little as 7 Months*
The Help Desk Network+ Certificate Program at Sullivan and Cogliano Training Centers demonstrates that you have the foundational skills in current networking technology for local area networks (LAN), wide area networks (WAN) and the Internet. In order to effectively compete in the growing Information Technology job market, it is essential to arm yourself with a strong IT knowledge base in CompTIA A+ and CompTIA Network+.
IT Managers seek job candidates who stay up to date with required knowledge and skills.
In the A+ course you will learn:
- proficiency in basic hardware components
- about SCSCI devices
- how to configure Bus Architecture
- Memory module concepts
- Main board concepts
- theoretical and practical instruction on major Operating Systems fundamentals
The Network+ course introduces you to:
- Computer networking, covering network topologies and transmission media and standards
- Connectivity devices for both network and remote access
- Network and application protocols and TCP/IP troubleshooting
To be most marketable for the widest array of career opportunities employers want Help Desk professionals to also possess proficiency with the basics of Microsoft Office. Therefore, included in the Help Desk Network + program are Microsoft Windows, Microsoft Word, Microsoft Excel and Microsoft Access.
Classes Start Daily
No wait lists or juggling schedules. Classes start every day and training schedules are personalized so you choose the right time to fit education into your life!
Are You Career Training Ready? Find Out! Take the Sullivan and Cogliano Training Centers “Career Training Readiness Quiz”
The fun, online quiz takes 3-minutes to complete and you’ll get a personalized report. Identify your strengths and social style plus the training and positions you’re best suited for. Get Your Career Training Readiness score now.
Career Outlook Information
According to the Bureau of Labor Statistics, at www.bls.gov Occupational Outlook Handbook below are the expected job growth rates by position through 2022. SCTC does not guarantee placement or placement wage to any student.
|Computer Operator||16%||PC Technician||16%||Customer Service||13%|
|Network Operator||16%||Computer Support||17%||Administrative Assistant||13%|
|Systems Administration||15%||Computer Specialist||20%||Network Administrator||12%|
“Right now, it feels good to be in a job where I can use the things I learned. It’s hard to describe how stressful it was before this. No real skills meant that I just couldn’t find a good job. Thanks to Sullivan and Cogliano Training Centers, I won’t have to worry about that anymore. I’m so thankful to everyone who helped me.”
– Kathleen, Sullivan and Cogilano Training Centers Graduate
Career opportunities Help Desk Network+ graduates prepare for:
Computer and Network Administrators
Computer networks are critical parts of almost every organization. Network and computer systems administrators are responsible for the day-to-day operation of these networks.
Computer and information systems administrators, often called information technology (IT) administrators or IT project administrators, plan, coordinate, and direct computer-related activities in an organization. They help determine the information technology goals of an organization and are responsible for implementing computer systems to meet those goals.
Computer Support Specialists
Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.
Customer Service Representatives
Customer service representatives handle customer complaints, process orders, and provide information about an organization’s products and services.
Secretaries and administrative assistants perform routine clerical and administrative duties. They organize files, draft messages, schedule appointments, and support other staff.
The U.S. Department of Education requires that we report and disclose certain information about our school programs in a clear, prominent, user-friendly, and easily understood manner. The intent of the requirement is to enable students to make an informed choice about a program of study. To this end, we have developed documents containing the following information:
Take the First Step…
Are you ready to move ahead with your education and your career? Talk to one of our Admissions Consultants today and see if the Help Desk + Certificate Program at Sullivan and Cogliano Training Centers is right for you.
*In normal time