Get the Skills to Be a Help Desk Specialist

Close-up photo of a help desk employee wearing a headset and smiling.
Prepare for a variety of Information and Computer Technology positions in business, government, non-profit or educational settings

Train to Be a Help Desk Specialist in Miami, FL in as little as 7 Months*

The Help Desk Network+ Certificate Program at Sullivan and Cogliano Training Centers demonstrates that you have the foundational skills in current networking technology for local area networks (LAN), wide area networks (WAN) and the Internet. In order to effectively compete in the growing Information Technology job market, it is essential to arm yourself with a strong IT knowledge base in CompTIA A+ and CompTIA Network+.

IT Managers seek job candidates who stay up to date with required knowledge and skills.

In the A+ course you will learn:

  • proficiency in basic hardware components
  • about SCSCI devices
  • how to configure Bus Architecture
  • Memory module concepts
  • Main board concepts
  • theoretical and practical instruction on major Operating Systems fundamentals

The Network+ course introduces you to:

  • Computer networking, covering network topologies and transmission media and standards
  • Connectivity devices for both network and remote access
  • Network and application protocols and TCP/IP troubleshooting

To be most marketable for the widest array of career opportunities employers want Help Desk professionals to also possess proficiency with the basics of Microsoft Office. Therefore, included in the Help Desk Network + program are Microsoft Windows, Microsoft Word, Microsoft Excel and Microsoft Access.

Classes Start Daily

No wait lists or juggling schedules. Classes start every day and training schedules are personalized so you choose the right time to fit education into your life!


Course Level Code Credit
MS Windows Introduction WIN101 1
MS Word Basic WRD101 1
MS Word Intermediate WRD102 1
MS Excel Basic EXE101 1
MS Excel Intermediate EXE102 1
MS Access Basic ACC101 1
Production Lab Lab PRO101 3
A+ Comprehensive APL101 5
Network+ Comprehensive NET101 3
MS Access Intermediate ACC102 1

Career Outlook Information

According to the Bureau of Labor Statistics, at Occupational Outlook Handbook below are the expected job growth rates by position through 2022. SCTC does not guarantee placement or placement wage to any student.

Computer Operator 16% PC Technician 16% Customer Service 13%
Network Operator 16% Computer Support 17% Administrative Assistant 13%
Systems Administration 15% Computer Specialist 20% Network Administrator 12%

“Right now, it feels good to be in a job where I can use the things I learned. It’s hard to describe how stressful it was before this. No real skills meant that I just couldn’t find a good job. Thanks to Sullivan and Cogliano Training Centers, I won’t have to worry about that anymore. I’m so thankful to everyone who helped me.”
– Kathleen, Sullivan and Cogilano Training Centers Graduate

Career opportunities Help Desk Network+ graduates prepare for:

Computer and Network Administrators

Computer networks are critical parts of almost every organization. Network and computer systems administrators are responsible for the day-to-day operation of these networks.

System Administrators

Computer and information systems administrators, often called information technology (IT) administrators or IT project administrators, plan, coordinate, and direct computer-related activities in an organization. They help determine the information technology goals of an organization and are responsible for implementing computer systems to meet those goals.

Computer Support Specialists

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Customer Service Representatives

Customer service representatives handle customer complaints, process orders, and provide information about an organization’s products and services.

Administrative Assistants

Secretaries and administrative assistants perform routine clerical and administrative duties. They organize files, draft messages, schedule appointments, and support other staff.

Student Disclosures

The U.S. Department of Education requires that we report and disclose certain information about our school programs in a clear, prominent, user-friendly, and easily understood manner. The intent of the requirement is to enable students to make an informed choice about a program of study. To this end, we have developed documents containing the following information:

Gainful Employment Disclosures

General Disclosures

Is a Career as a Help Desk Specialist Right for you? Get More Info…

Are you ready to move ahead with your education and your career? Fill out the form to get more information and see if the Help Desk + Certificate Program at Sullivan and Cogliano Training Centers is right for you.

*In normal time

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