I remember a few years back, when Angel S. Llamazares, Career Services Team Leader at Sullivan and Cogliano, called me asking if we would like to be involved in the Internship Program. This call could have not been better timed. We were going through an exceptional workload season…. I was given a choice of 4 candidates of which I selected Theresa because of her personality. She assisted us in various departments: Customer Service, Front Desk and also in Provider Relations. Theresa would accept any assignation regardless the degree of responsibility. This was an exceptional experience. She brought relief to us and her performance was impeccable.